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Classification: PublicPOLICY ON HANDLING AIRCRAFT NOISE COMPLAINTS Receiving complaints Aircraft noise complaints can be made to Heathrow via our online form (heathrow.com/noise), email (noise@heathrow.com)
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To make a complaint about a certain issue, follow these steps:
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Identify the issue or problem you want to make a complaint about.
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Gather all relevant information and evidence related to the issue, including documents, photos, and any communication records.
04
Determine the appropriate authority or organization to address your complaint. This could be a customer service department, a regulatory agency, or an ombudsman.
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Contact the relevant authority or organization either by phone, email, or in person. Provide a clear and concise description of the issue and include all supporting evidence.
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Follow any specific instructions provided by the authority or organization regarding the complaint process. This may include filling out complaint forms, providing additional documentation, or attending meetings or hearings.
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Maintain open communication and keep records of all correspondence related to your complaint. Follow up if necessary and provide any requested additional information or updates.
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Wait for a response from the authority or organization. This may involve receiving an acknowledgement of your complaint, an investigation, or a resolution.
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If you are dissatisfied with the response or if no action has been taken, consider escalating your complaint to a higher authority or seeking legal advice if necessary.

Who needs make a complaint about?

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Anyone who has encountered a problem or issue related to a product, service, organization, or individual can make a complaint. Complaints can be made by consumers, customers, clients, employees, or any affected parties. The need to make a complaint arises when someone wishes to raise awareness about a problem, seek resolution or compensation, or hold someone accountable for their actions or negligence.
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Make a complaint about refers to the process of formally reporting an issue, concern, or grievance regarding a product, service, or violation.
Individuals or entities who have experienced an issue related to the subject of the complaint are required to file a complaint.
To fill out a complaint, one must provide detailed information about the issue, including personal contact information, a description of the problem, and any supporting documentation.
The purpose of filing a complaint is to seek resolution, ensure accountability, and improve services or products by informing the responsible parties about the issue.
Information that must be reported includes the complainant's contact details, a clear description of the complaint, dates of incidents, and any related evidence or documentation.
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