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Frequently Asked Questions EXP U.S. Group Benefits Plan (all U.S. except Alaska) Important changes to the Group Benefits Plan as of January 1, 2018:1 Introduction of a Health Savings Account (HSA)
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Frequently asked questions (FAQs) are a list of common questions and answers related to a specific topic, often used to provide information and address common concerns.
Typically, no one is required to file FAQs; however, organizations create them to offer clarity to customers or users about their services, products, or policies.
To fill out FAQs, identify common questions your audience has, draft clear and concise answers, and organize them logically for easy navigation.
The purpose of FAQs is to provide quick and accessible information that helps users understand common concerns and reduce repetitive inquiries to customer service.
Information should include common inquiries, solutions, guidelines, contact details for further assistance, and any relevant policies or procedures.
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