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Complaints & Grievances Policy Classification Policy Number: 25/2016 Policy Audience: Public Dominate of Origin: February 2010 Review dates: Feb 2016, Aug 2017, Mar 2019Policy Approval: This Policy
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Organizations, companies, or institutions that aim to establish a proper procedure for addressing complaints and grievances within their environment would benefit from having the complaints & grievance policy document (policydocx). This policy helps outline the steps to be taken when handling complaints, provides guidelines for resolution, and ensures fairness and transparency in the process.
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The complaints and grievance policy document outlines the procedures and guidelines for filing complaints and grievances within an organization.
All employees, stakeholders, and sometimes clients or customers who experience dissatisfaction or issues are required or allowed to file complaints as per the policy.
To fill out the complaints and grievance policy document, individuals should provide their personal information, details of the complaint, and any relevant evidence or documentation as specified in the policy.
The purpose of the complaints and grievance policy document is to provide a structured and fair process for individuals to report issues and seek resolution.
The information that must be reported includes the complainant's information, a description of the grievance, any relevant dates, and supporting evidence.
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