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Conflict Deescalation for Healthcare Professionals REGISTRATION FORM Dates 23 to 24 April 2018 27 to 28 August 2018 3 to 4 December 2018Workshop Conflict Deescalation for Healthcare ProfessionalsRegistration
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Remain calm and composed throughout the process.
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Listen attentively to the patient's concerns and grievances.
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Use open-ended questions to encourage the patient to express themselves.
04
Validate the patient's emotions and feelings.
05
Avoid arguing or blaming the patient.
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Provide reassurance and empathy to the patient.
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Offer alternative solutions or compromises to address the patient's needs.
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Collaborate with the patient to develop a mutually beneficial resolution.
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Document the interaction and any agreed-upon actions for future reference.

Who needs de escalation in healthcare?

01
De-escalation techniques are beneficial in healthcare settings for various individuals, such as:
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- Patients who are agitated, aggressive, or exhibiting challenging behaviors.
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- Individuals experiencing mental health crises or episodes of distress.
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- Staff members dealing with confrontational or difficult patients.
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- Caregivers who encounter resistance or refusal from patients during treatment.
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- Healthcare professionals seeking to enhance communication and reduce conflicts in their interactions with patients.
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De-escalation in healthcare refers to the process of reducing the intensity of a situation or conflict in a healthcare setting.
Healthcare providers, staff, and administrators are required to file de-escalation reports as necessary.
De-escalation reports in healthcare should be filled out accurately, detailing the events leading to the escalation, interventions used, and outcomes.
The purpose of de-escalation in healthcare is to ensure the safety of patients, staff, and others involved, and to prevent potential harm or conflict.
Information to be reported on de-escalation in healthcare includes date/time of incident, individuals involved, actions taken, and any follow-up measures.
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