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Please use this form for lodging a complaint or appealing against a decision that Competency Training (RTO Number 31299) has made. In accordance with our Complaints and Appeals Policy (please contact
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Step 1: Gather all necessary information and documents related to the complaint.
02
Step 2: Identify the appropriate authority or organization to file the complaint with.
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Step 3: Write a detailed statement explaining the nature of the complaint and include supporting evidence if available.
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Step 4: Follow any specific instructions or requirements provided by the authority or organization for filing the complaint.
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Step 5: Submit the complaint either through an online form, email, mail, or in person as specified by the authority or organization.
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Step 6: Keep copies of all correspondence and documents related to the complaint for future reference.
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Step 7: Follow up with the authority or organization if necessary to inquire about the progress or resolution of the complaint.

Who needs filing a complaint with?

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Anyone who has experienced a problem, injustice, or misconduct and wants to seek resolution or bring attention to the issue can file a complaint. This can include individuals, customers, employees, patients, consumers, students, etc.
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Filing a complaint with refers to the formal process of submitting a grievance or concern to a relevant authority or organization, typically regarding issues such as misconduct, policy violations, or service dissatisfaction.
Individuals who have experienced or witnessed a violation of rights, regulations, or policies, and those who seek resolution to disputes or issues are generally required to file a complaint.
To fill out a complaint, one typically needs to obtain the appropriate complaint form from the relevant authority, provide necessary details regarding the incident, include personal contact information, and submit any supporting documentation.
The purpose of filing a complaint is to bring attention to an issue, seek remedy or justice, and contribute to the enforcement of policies and regulations that protect rights and interests.
Information that must be reported typically includes the complainant's contact details, a detailed description of the issue, dates and times of incidents, names of involved parties, and any evidence or documentation supporting the complaint.
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