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PHILIPPINE BIDDING DOCUMENTS FORGONE (1) LOT M365 APPLICATION SUPPORT, MAINTENANCE, ENHANCEMENTS OF VARIOUS OFFICE 365 (O365) AND SHAREPOINT APPLICATIONS, AS PER BSP TERMS OF REFERENCE AND ANNEXES
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Call center agents are responsible for providing customer service, resolving issues, and answering inquiries through phone calls, emails, and other communication channels.
Businesses that operate call centers and employ call center agents are required to file detailed reports on their employees.
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The purpose of filing call center agents is to ensure compliance with labor laws, monitor workforce productivity, and allocate resources effectively within the call center.
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