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OP RPM Form 110 (Rev. 01/2005)Date Notice Posted May 12, 2015 (OP RPM use only)UNIVERSITY OF HAWAII NOTICE OF SOLE SOURCE Item(s) to be purchased:Software Maintenance and Support ServicesDescription
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How to fill out software maintenance and support

01
Identify all software systems that require maintenance and support
02
Determine the level of support needed for each system (e.g. regular updates, bug fixes, technical assistance)
03
Create a maintenance schedule outlining when updates and maintenance tasks will be performed
04
Assign specific team members or a dedicated team to handle maintenance and support tasks
05
Document all maintenance and support activities, including any issues encountered and resolutions implemented

Who needs software maintenance and support?

01
Any organization or individual using software systems
02
Companies that rely on software for their daily operations
03
Developers looking to ensure their software remains functional and up to date
04
Businesses that want to prevent security vulnerabilities and data breaches
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Software maintenance and support involves updating, troubleshooting, and providing assistance for software products.
Any individual or company who has developed or is providing software products are required to file software maintenance and support.
To fill out software maintenance and support, one must provide detailed information about the software products, updates, and support services offered.
The purpose of software maintenance and support is to ensure that software products remain updated, functional, and efficient for users.
Information such as software versions, updates, bug fixes, and customer support services must be reported on software maintenance and support filings.
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