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STATE OF MARYLAND ADMINISTRATIVE OFFICE OF THE COURTS PROCUREMENT, CONTRACT AND GRANT ADMINISTRATION 187 HARRY S. TRUMAN PARKWAY ANNAPOLIS, MD 21401REQUEST FOR PROPOSALS (RFP) FOR IS Service Desk
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01
Gather all necessary information from the user requesting service, such as their name, contact information, and a detailed description of the issue.
02
Log into the JIS service desk system using your credentials.
03
Create a new ticket for the user requesting service, inputting all relevant information gathered in step 1.
04
Assign the ticket to the appropriate technician or team based on the nature of the issue.
05
Monitor the progress of the ticket and communicate with the user and technician as needed until the issue is resolved.
06
Close the ticket once the issue has been successfully resolved and ensure the user is satisfied with the service provided.

Who needs jis service desk technicians?

01
Businesses and organizations that rely on technology for their daily operations.
02
Individuals or employees within these organizations who encounter technical issues or require IT support.
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JIS service desk technicians are professionals who provide technical support and assistance to users of JIS (Japanese Industrial Standards) compliant systems and products.
Any organization using JIS compliant systems or products may be required to have jis service desk technicians on staff.
To fill out jis service desk technicians, organizations need to ensure their technicians have the necessary qualifications, training, and experience to provide effective technical support for JIS compliant systems.
The purpose of jis service desk technicians is to ensure that users of JIS compliant systems and products have access to timely and efficient technical support and assistance.
Information reported on jis service desk technicians may include the number of technicians employed, their qualifications, training records, and the types of technical support provided.
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