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Area Complaints Policy and Procedure: TrustAstrea Complaints Policy & ProcedureContents 1. Scope .............................................................................................................................................12.
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Start by downloading the complaints policy and complaints form from www.astreahartleybrook.org/wp-content/uploads.
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Fill out the necessary personal information such as name, contact details, and relationship to the organization or individual you are filing a complaint against.
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Anyone who has a grievance or complaint against www.astreahartleybrook.org or its affiliated individuals or organizations would need to refer to the complaints policy and file a complaint using the complaints form.
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The wwwastreahartleybrookorgwp-contentuploadscomplaints policy and complaints outlines the procedures and guidelines for filing complaints regarding specific issues related to services or policies at Astrea Hartley Brook.
Individuals who have experienced issues with services or policies at Astrea Hartley Brook, including students, parents, and staff, are required to file complaints under this policy.
To fill out the complaints policy form, you should clearly state your issue, provide relevant details and documentation, and submit the form to the designated complaints department at Astrea Hartley Brook.
The purpose of the policy and complaints process is to ensure that grievances are addressed in a fair and timely manner, promoting accountability and improvement in services and policies.
The information that must be reported includes the nature of the complaint, details of the incident, dates, and any supporting evidence or documentation.
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