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COMPLAINTS POLICY AND PROCEDUREPOLICY DETAILS AND DOCUMENT MANAGEMENT Author: School Principal K12Approved by: Draft pending Board approvalEndorsed by: School DeputiesReview Due: November 2021Published:

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How to fill out complaints and service recovery

01

Listen to the customer's complaint and acknowledge their feelings

02

Apologize for any inconvenience caused

03

Investigate the issue and find a solution to rectify it

04

Follow up with the customer to ensure satisfaction with the resolution

Who needs complaints and service recovery?

01

Any business or organization that values customer satisfaction and wants to maintain a positive reputation

02

Customers who have had a negative experience and want their concerns addressed

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What is complaints and service recovery?

Complaints and service recovery are processes where customers provide feedback on negative experiences and companies take actions to address and resolve these issues.

Who is required to file complaints and service recovery?

Any individual or organization who has received unsatisfactory service or experienced a problem with a product or service may file complaints and service recovery.

How to fill out complaints and service recovery?

To fill out complaints and service recovery, individuals can usually submit a written or online form detailing the issue, providing any relevant information or documentation.

What is the purpose of complaints and service recovery?

The purpose of complaints and service recovery is to improve customer satisfaction, address issues promptly, and retain customer loyalty by resolving problems effectively.

What information must be reported on complaints and service recovery?

Information such as the details of the complaint, date and time of occurrence, individuals involved, and any relevant evidence or documentation must be included in complaints and service recovery reports.

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