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ST. MARY UNIVERSITY
SCHOOL OF GRADUATE STUDIES IMPACT SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF
ETHIOPIAN ELECTRIC UTILITY, WESTERN ADDIS ABABA DISTRICT, SERVICE
CENTER NUMBER SIXTY
DAVIT
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What is customer service quality in?
Customer service quality in refers to the level of service provided to customers by a company.
Who is required to file customer service quality in?
Companies in certain industries may be required to file customer service quality reports.
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Customer service quality reports can be filled out electronically or in paper form, depending on the requirements of the regulating body.
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The purpose of customer service quality reports is to ensure that companies are providing satisfactory service to their customers.
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Information such as customer satisfaction rates, response times, and complaint resolution processes may need to be reported on customer service quality reports.
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