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ST. MARY UNIVERSITY SCHOOL OF GRADUATE STUDIES IMPACT SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF ETHIOPIAN ELECTRIC UTILITY, WESTERN ADDIS ABABA DISTRICT, SERVICE CENTER NUMBER SIXTY DAVIT
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Customer service quality in refers to the level of service provided to customers by a company.
Companies in certain industries may be required to file customer service quality reports.
Customer service quality reports can be filled out electronically or in paper form, depending on the requirements of the regulating body.
The purpose of customer service quality reports is to ensure that companies are providing satisfactory service to their customers.
Information such as customer satisfaction rates, response times, and complaint resolution processes may need to be reported on customer service quality reports.
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