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INVESTIGATING END USER ERRORS IN OIL AND GAS CRITICAL CONTROL SYSTEMSLAYTH NABEEL ALRAWIJUNE 2019INVESTIGATING END USER ERRORS IN OIL AND GAS CRITICAL CONTROL SYSTEMS THESIS SUBMITTED TO THE GRADUATE
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01
Begin by identifying the error or issue reported by the end user.
02
Gather relevant information such as the steps taken by the user leading up to the error, any error messages displayed, and the specific circumstances surrounding the issue.
03
Replicate the error if possible to better understand the problem and determine the root cause.
04
Analyze the data collected and troubleshoot possible solutions to address the error.
05
Make necessary changes or fixes to resolve the issue and test to ensure the error has been resolved.
06
Communicate findings and solutions with the end user to prevent similar errors from occurring in the future.

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Investigating end user errors refers to the process of identifying and resolving mistakes made by end users while interacting with a product or service.
Anyone responsible for managing the product or service where end user errors occur is required to file investigating end user errors.
Investigating end user errors can be filled out by documenting the errors encountered, analyzing the root cause, and implementing corrective actions to prevent future occurrences.
The purpose of investigating end user errors is to improve the user experience, increase product/service quality, and minimize the occurrence of errors.
The information reported on investigating end user errors should include details of the error, impact on end users, root cause analysis, corrective actions taken, and any preventive measures implemented.
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