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Tender Document No.: 1140220231PROCUREMENT OF SERVICES (CONTACT CENTER AGENTS OUTSOURCING) FOR PROJECT TITLED CITIZEN CONTACT CENTER UNDER FRAMEWORK CONTRACT EGO 22Punjab Information Technology Board
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How to fill out contact center outsourcing services

01
Evaluate your requirements and determine what services you need outsourced from the contact center.
02
Research and shortlist potential contact center outsourcing service providers.
03
Request for proposals from the selected providers and compare their offerings.
04
Choose the provider that best fits your requirements and budget.
05
Collaborate with the selected provider to set up processes, protocols, and communication channels.
06
Monitor the performance of the outsourced contact center services regularly and provide feedback for improvements.

Who needs contact center outsourcing services?

01
Businesses that want to focus on their core activities and outsource non-core tasks like customer support.
02
Companies experiencing high call volumes and need additional resources to handle customer queries.
03
Organizations looking to reduce costs associated with maintaining an in-house contact center.
04
Startups and small businesses that lack the infrastructure and resources to set up their own contact center.
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Contact center outsourcing services involve contracting a third-party company to handle customer service and support on behalf of a business.
Businesses that use contact center outsourcing services are required to file this information.
Contact center outsourcing services can be filled out by providing detailed information about the third-party company handling customer service.
The purpose of contact center outsourcing services is to efficiently manage customer inquiries and concerns.
Information such as the name of the outsourcing company, services provided, and contact details must be reported.
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