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Complaints handling process A complaint is a request or dissatisfaction made in written, sent to the Bank by mail or by electronic mail or through an online system, where the complainer (Retail customer

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How to fill out complaints handling process

01

Step 1: Clearly identify the complaint and gather all relevant information.

02

Step 2: Assign a case manager to investigate and handle the complaint.

03

Step 3: Notify the complainant that their complaint is being investigated and provide a timeline for resolution.

04

Step 4: Conduct a thorough investigation into the complaint, including speaking with all relevant parties.

05

Step 5: Make a decision on the complaint and communicate this decision to the complainant.

06

Step 6: Implement any necessary changes to prevent similar complaints in the future.

07

Step 7: Follow up with the complainant to ensure they are satisfied with the resolution.

Who needs complaints handling process?

01

Companies and organizations that deal with customer feedback and complaints.

02

Any business or service provider looking to improve customer satisfaction and loyalty.

03

Regulatory bodies or government agencies overseeing consumer protection and compliance.

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What is complaints handling process?

Complaints handling process refers to the procedures in place to address and resolve complaints or feedback received from customers or stakeholders.

Who is required to file complaints handling process?

Companies or organizations that provide products or services and have a customer complaint process in place are required to file complaints handling process.

How to fill out complaints handling process?

Complaints handling process can be filled out by documenting the steps taken to address and resolve each complaint, including any communication with the customer or stakeholder.

What is the purpose of complaints handling process?

The purpose of complaints handling process is to ensure that complaints are addressed in a timely and effective manner, leading to improved customer satisfaction and loyalty.

What information must be reported on complaints handling process?

Information such as the nature of the complaint, actions taken to address it, resolution provided, and any follow-up steps should be reported on complaints handling process.

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