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PORTLAND TOWN COUNCIL COMPLAINTS POLICY AND PROCEDURESCompliments, Complaints, Suggestions and Opinions Portland Town Council aims to provide high quality services on behalf of all who live on the

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Define the company's customer service goals and objectives.

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A customer service policy is a set of guidelines and procedures established by a company to ensure consistent and quality service to its customers.

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Information that must be reported includes customer service goals, procedures, responsibilities, customer feedback mechanisms, and measures for quality assurance.

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