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Customizing Music On Hold GuideCustomizing Music On Hold Guide Proprietary 2015 Next era CommunicationsCustomizing Music On Hold GuideRevised 5.15TABLE OF CONTENTS1INTRODUCTION ............................................................................................

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How to fill out customizing music on hold

01

Log in to your music on hold account

02

Navigate to the customizing music section

03

Choose the option to upload your own music or select from a library of tracks

04

Follow the prompts to upload and customize the music with settings such as volume, fade in/out, and repeat

Who needs customizing music on hold?

01

Businesses that want to enhance the caller experience with personalized music or messaging while on hold

02

Companies that want to reinforce their brand or create a specific atmosphere for callers

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What is customizing music on hold?

Customizing music on hold refers to the practice of selecting specific music or audio recordings to play for callers placed on hold.

Who is required to file customizing music on hold?

Businesses or organizations that use custom music on hold are required to file.

How to fill out customizing music on hold?

To fill out customizing music on hold, businesses need to provide information such as the selected music tracks, duration of each track, and licensing details.

What is the purpose of customizing music on hold?

The purpose of customizing music on hold is to provide callers with a more pleasant and engaging experience while on hold.

What information must be reported on customizing music on hold?

Information such as the selected music tracks, duration of each track, licensing details, and contact information of the business must be reported on customizing music on hold.

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