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BDS Markets Ltd COMPLAINTS HANDLING PROCEDURE POLICY Regulated by the Financial Services Commission , License Number C116016172CONTENTS 1. Introduction.......................................................................................................2

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How to fill out complaints handling within financial

01

Identify the appropriate complaints handling process within the financial institution.

02

Obtain the necessary complaints form or documentation to fill out.

03

Provide a detailed description of the complaint, including relevant dates and parties involved.

04

Attach any supporting evidence or documentation that may help in resolving the complaint.

05

Submit the completed complaints form or documentation to the designated complaints handling department.

Who needs complaints handling within financial?

01

Customers who have experienced unsatisfactory service or issues with financial products.

02

Employees who need to report internal concerns or grievances within the financial institution.

03

Regulatory bodies that oversee and monitor the complaints handling process within the financial industry.

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What is complaints handling within financial?

Complaints handling within financial refers to the systematic process of receiving, investigating, and resolving complaints or grievances from clients or customers regarding financial services or products.

Who is required to file complaints handling within financial?

Financial institutions such as banks, credit unions, investment firms, and insurance companies are required to have a documented complaints handling process and file necessary reports related to complaints handling.

How to fill out complaints handling within financial?

To fill out complaints handling within financial, institutions should follow established guidelines, ensuring that all relevant information regarding the complaint, including details of the complaint, actions taken, and resolution, is recorded accurately.

What is the purpose of complaints handling within financial?

The purpose of complaints handling within financial is to ensure that client grievances are addressed efficiently, improve customer satisfaction, maintain regulatory compliance, and enhance the overall quality of financial services.

What information must be reported on complaints handling within financial?

Reports on complaints handling within financial must include data such as the number and types of complaints received, the resolution status, timelines for resolution, and feedback from clients on the complaints process.

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