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COMPLAINTS HANDLING PROCEDURE POLICY July 2022 Version 1.0BDSwiss Holding Ltd is licensed and regulated by the Cyprus Securities and Exchange Commission, License No 199/13 Address: Apostolou Andrea
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How to fill out complaints handling procedure policy

01
Identify the person or team responsible for handling complaints within the organization.
02
Establish a clear and accessible complaints handling procedure policy document.
03
Outline the steps that should be followed when a complaint is received, including who should be notified and how the complaint should be investigated.
04
Ensure that the policy complies with any relevant laws or regulations.
05
Communicate the complaints handling procedure policy to all staff members and provide training if necessary.

Who needs complaints handling procedure policy?

01
Any organization that provides products or services to customers should have a complaints handling procedure policy in place.
02
Having a clear process for addressing and resolving complaints can help improve customer satisfaction and reputation.
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A complaints handling procedure policy provides a structured approach for receiving, managing, and resolving complaints made by customers or stakeholders, ensuring their issues are addressed in a timely and effective manner.
Organizations that interact with clients or the public are required to file a complaints handling procedure policy to demonstrate their commitment to addressing grievances and ensuring customer satisfaction.
To fill out a complaints handling procedure policy, follow the template provided by your organization, include key components such as the complaint process, responsibilities, deadlines, and contact information, and ensure it aligns with relevant regulations.
The purpose of a complaints handling procedure policy is to provide a clear framework for effectively dealing with complaints, improving service delivery, increasing transparency, and fostering trust between the organization and its clients.
The information that must be reported includes the procedures for lodging a complaint, timelines for response, points of contact, records of complaints received, and how complaints are resolved or escalated.
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