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CITY OF WEBSTER GROVES, MISSOURI JOB DESCRIPTION Title:Customer Support TechnicianEmployee Group:NonUnionDepartment:Public Affairs Grade:Reports To:Public Affairs and Engagement Directors Status:NonExemptPOSITION

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Any company or organization that provides a product or service may require the services of a customer support technician 1. This role is crucial in ensuring that customers receive timely and efficient assistance with any issues they may encounter.

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What is customer support technician 1?

Customer Support Technician 1 is an entry-level position in customer service focused on providing technical support and assistance to customers, resolving issues related to products or services.

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Typically, companies that employ customer support technicians are required to file the documentation, especially for regulatory or organizational tracking purposes.

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To fill out customer support technician 1, collect necessary employee details, issue details, and resolution steps, then input this information into the designated form or system.

What is the purpose of customer support technician 1?

The purpose of customer support technician 1 is to ensure that customer issues are logged, tracked, and resolved in an efficient manner, improving overall customer satisfaction.

What information must be reported on customer support technician 1?

Information that must be reported includes customer details, nature of the request or issue, actions taken for resolution, and any follow-up requirements.

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