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St Marys Catholic Primary BlackbrookComplaints Policy and ProcedureWho can make a complaint? This complaints procedure is not limited to parents or carers of children that are registered at the school.
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01
Identify the appropriate complaints procedure and policy for your organization.
02
Gather all necessary information related to the complaint, including dates, people involved, and any supporting documentation.
03
Fill out the complaints form, ensuring you provide all required information accurately.
04
Follow any specific instructions provided by the complaints procedure and policy, such as contacting a designated complaints officer or submitting the form by a certain deadline.
05
Submit the completed complaints form and any supporting documentation to the appropriate department or individual responsible for handling complaints.

Who needs complaints procedure and policy?

01
Any organization or business that wants to handle and address complaints effectively.
02
Employees who receive complaints and need a structured process to follow.
03
Customers or clients who have grievances that need to be formally addressed.
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A complaints procedure and policy is a formalized process that outlines how complaints are to be handled within an organization. It typically includes the steps for submitting a complaint, how investigations will be conducted, and the resolution process.
Individuals who feel aggrieved or dissatisfied with a service, product or treatment provided by the organization are typically required to file under the complaints procedure and policy. This includes employees, customers, or any other stakeholders.
To fill out a complaints procedure and policy, one must usually provide relevant details such as the nature of the complaint, any involved parties, dates, and specific incidents. It may require providing evidence or documentation to support the complaint.
The purpose of a complaints procedure and policy is to ensure that complaints are handled fairly and efficiently. It aims to provide a clear framework for addressing concerns and improving organizational practices.
Information that must typically be reported includes the complainant's details, a description of the complaint, the date of the incident, involved parties, and any evidence or supporting documents.
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