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Ni pissing University JOB DESCRIPTION JOB TITLE:Service Desk ClerkDEPARTMENT:University Technology ServicesCLASSIFICATION:Clerk AWARE GRADE:20EMPLOYMENT DEFINITION:Full time SupportSUPERVISOR:Supervisor,
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Who needs service desk clerk?

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Companies and organizations that require assistance in managing customer inquiries, technical issues, and service requests.
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Companies that value strong communication skills and customer service experience in their front-line staff.
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Organizations that prioritize providing excellent customer service and support to their clients and customers.
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A service desk clerk is responsible for managing and assisting with customer service requests, inquiries, and issues within an organization, often acting as a point of contact for clients.
Typically, organizations or individuals who operate within specific regulatory frameworks or industries may be required to file a service desk clerk, particularly if they provide ongoing customer support services.
To fill out a service desk clerk, gather all relevant customer service data, including request details, resolution information, and customer interactions, and complete the designated forms according to organizational guidelines.
The purpose of a service desk clerk is to streamline customer service operations, ensure customer satisfaction, and maintain accurate records of service requests and resolutions.
Information that must be reported typically includes the customer's contact details, nature of the service request, actions taken, resolution status, and any follow-up required.
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