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COMPLAINTS HANDLING POLICY CPA FUND MANAGEMENT Policy Version ControlVersionCreation / Revision DateDescription of ChangeAuthorApproved approval Date1.110/05/2021First draft COSEC licensing applicationTasos PanagiotouNot Applicable16/11/20211.218/10/2021Final

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How to fill out complaints handling policy

01

Identify the purpose of the complaints handling policy.

02

Define the scope and objectives of the policy.

03

Establish a clear process for receiving and documenting complaints.

04

Outline the steps for investigating and resolving complaints.

05

Define the roles and responsibilities of those involved in handling complaints.

06

Establish timelines for responding to complaints.

07

Implement a system for tracking and monitoring complaints.

08

Review and update the policy regularly to ensure it remains effective.

Who needs complaints handling policy?

01

Any organization or business that deals with customers or clients can benefit from having a complaints handling policy. This policy helps to ensure that complaints are addressed in a timely and efficient manner, leading to improved customer satisfaction and loyalty.

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What is complaints handling policy?

A complaints handling policy is a set of procedures and guidelines that an organization follows to address and resolve complaints from customers or employees.

Who is required to file complaints handling policy?

Any organization that deals with customers or has employees is required to have a complaints handling policy.

How to fill out complaints handling policy?

To fill out a complaints handling policy, the organization must outline the procedures for receiving, investigating, and resolving complaints, as well as the steps for escalation and resolution.

What is the purpose of complaints handling policy?

The purpose of a complaints handling policy is to ensure that complaints are addressed in a timely and fair manner, and to improve customer satisfaction and internal communication.

What information must be reported on complaints handling policy?

The complaints handling policy should include details on how complaints are received, recorded, investigated, resolved, and how feedback is used to improve processes.

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