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CONCERNS & COMPLAINTS POLICY including UNREASONABLE AND VEXATIOUS COMPLAINTS POLICYDocument owner:Executive PrincipalResponsible Trust Committee:Full BoardDate Approved:October 2022Review Date:October
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The concerns complaints policy is a formal procedure established by an organization to address and resolve issues, grievances, or complaints raised by employees, customers, or stakeholders.
Typically, any employee, client, or stakeholder who experiences an issue or has a grievance related to the organization's policies, practices, or services is required to file under the concerns complaints policy.
To fill out the concerns complaints policy, an individual should provide their contact information, describe the nature of the concern or complaint in detail, include relevant dates, attach supporting documents if available, and submit the form to the designated department.
The purpose of the concerns complaints policy is to ensure that all complaints are handled fairly and promptly, to provide a mechanism for resolution, and to improve practices and policies based on feedback received.
The information that must be reported typically includes the complainant's name and contact information, a detailed description of the concern or complaint, the date of the incident, relevant witnesses or evidence, and any prior attempts to resolve the issue.
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