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This document details the Privacy Impact Assessment for the Complainant Satisfaction Survey 2021, focusing on privacy compliance, data management, and stakeholder consultation.

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What is complainant satisfaction survey?

A complainant satisfaction survey is a tool used to measure the satisfaction of individuals who have filed complaints, assessing their experience and the resolution process.

Who is required to file complainant satisfaction survey?

Typically, organizations or agencies that handle complaints are required to file the complainant satisfaction survey to evaluate their performance and identify areas for improvement.

How to fill out complainant satisfaction survey?

To fill out the complainant satisfaction survey, respondents should follow the instructions provided, answering all questions honestly based on their experience. It may involve rating services and providing comments.

What is the purpose of complainant satisfaction survey?

The purpose of the complainant satisfaction survey is to gather feedback to enhance service delivery, improve complaint handling processes, and ensure that complainants are satisfied with the resolution provided.

What information must be reported on complainant satisfaction survey?

The survey should report respondents' satisfaction levels, feedback on the complaint process, suggestions for improvement, and any additional comments related to their experience.

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