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Making a complaint to us about government services in the UKEasy Read 1What is this booklet about? We are the Parliamentary and Health Service Ombudsman. We look into complaints about the UK government

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How to fill out complaints procedure - department

01

Identify the relevant department for the complaint.

02

Obtain the complaints procedure document or form from the department.

03

Read through the instructions carefully to understand the process.

04

Fill out the complaint form with clear and concise information.

05

Include your contact details for follow-up.

06

Attach any necessary evidence or supporting documents.

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Submit the completed form according to the instructions provided (e.g., electronically, in person, or by mail).

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09

Follow up if you do not receive a response within the stated time frame.

Who needs complaints procedure - department?

01

Anyone who has an issue or concern regarding the services provided by the department.

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Employees who wish to report grievances related to workplace matters.

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Customers or clients who have experienced dissatisfaction with services or products.

04

Stakeholders who are impacted by the department's actions or policies.

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What is complaints procedure - department?

The complaints procedure is a formal process followed within a department to address grievances or issues raised by employees, clients, or stakeholders.

Who is required to file complaints procedure - department?

Any employee, client, or stakeholder who has a grievance or issue that falls under the department's jurisdiction is required to file a complaint.

How to fill out complaints procedure - department?

To fill out the complaints procedure, individuals should obtain the complaint form from the department, complete it with detailed information about the complaint, and submit it to the designated authority.

What is the purpose of complaints procedure - department?

The purpose of the complaints procedure is to provide a systematic way to resolve issues, improve departmental accountability, and enhance overall service quality.

What information must be reported on complaints procedure - department?

The information that must be reported includes the complainant's details, a description of the issue, supporting evidence, and any relevant dates.

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