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This paper presents an empirical model for adopting the Balanced Scorecard (BSC) as a performance measurement tool in hotels, integrating both financial and non-financial performance aspects. The study is based on data collected from managers of four-star and five-star hotels, aiming to evaluate the applicability of the BSC model in the hospitality industry, with a focus on various perspectives such as financial, customer, internal processes, learning and growth, and environmental aspects.
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Tourism researchers and academics seeking to publish their findings.
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The International Journal of Tourism is a scholarly publication that focuses on research, analysis, and discussion of various aspects of tourism, including its economic, cultural, and environmental impacts.
Typically, tourism businesses, researchers, and organizations that engage in tourism activities may be required to submit their findings or reports to the International Journal of Tourism.
To fill out submissions for the International Journal of Tourism, authors should follow the journal's specific submission guidelines which include formatting, structure, and citation style.
The purpose of the International Journal of Tourism is to disseminate research findings, enrich the academic community, and enhance understanding of tourism-related issues.
Information that must be reported includes research methodology, findings, discussions on tourism trends, implications for the industry, and recommendations.
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