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This document outlines the position description for the Discovery Agent—Reservations Specialist at the Fort Collins Museum of Discovery (FCMoD). The role involves creating a welcoming environment for visitors, assisting with admissions, managing reservations, and participating in the Visitor Experience Team while upholding the museum\'s mission and values. The ideal candidate should be proficient in customer service and fluent in both English and Spanish.
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01
Start by gathering necessary information about the reservation, including dates, destination, and number of guests.
02
Access the reservation system or platform used by your organization.
03
Enter the request details accurately into the system, ensuring all fields are filled out correctly.
04
Double-check for any special requests or requirements from the client, such as dietary restrictions or accessibility needs.
05
Confirm the reservation details with the client, including price, cancellation policies, and any additional fees.
06
Save and finalize the reservation in the system, sending a confirmation email to the client with all relevant information.
07
Follow up closer to the date of the reservation to verify any changes or re-confirm details with the client.

Who needs discovery agentreservations specialist?

01
Travel agencies seeking to streamline their booking processes.
02
Corporate clients who require specialized booking services for business travel.
03
Individuals planning events or group travel that require coordination of multiple reservations.
04
Hospitality and tourism industry professionals who manage client reservations for hotels, tours, or travel packages.
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A discovery agent/reservations specialist is a professional who manages and facilitates reservations in the travel or hospitality industry, ensuring clients have the necessary information and bookings for their travels.
Typically, professionals involved in making travel arrangements or managing reservations, including travel agents and booking specialists, are required to file as a discovery agent/reservations specialist.
To fill out the discovery agent/reservations specialist form, individuals should provide their personal details, professional credentials, and any relevant experience or certifications in the field of travel and reservations management.
The purpose of the discovery agent/reservations specialist is to streamline the booking process, provide expert advice on services, and enhance the overall customer experience by managing reservations efficiently.
The information to be reported includes personal identification, business affiliations, licenses, previous booking history, and any notable achievements in the travel industry.
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