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I was a little confused when I first began using the app, but did an online chat with their agent who walked me through what I needed to know. Therefore; I would recommend this subscription to any Commercial Insurance Agent who issues multiple Acord forms.
2016-03-30
I need the valuable options to verify signatures and to easily file paperwork with government institutions. PDF is "Pretty Darn Fly."
(Not professional, but true)
2017-03-22
It could be a little more user friendly. If I did not have the experience with computers that I have I would have just quit. But I got the job done as needed
2019-08-13
PDFfiller - One stop tool for PDF Editing
Our organization use PDF Filler for contract completion with our clients/vendors. It allows us to insert a place for digital signature that is legally binding in the documents. Saves a lot of time and money from both sides.
PDFfiller is best tool for pdf editing online. It includes plethora of functionalities for editing pdf. Some of the functionalities I like include add text, note, watermark, redact, draw, add images/videos, textbox, date, checkmark, search and replace text, spellchecker, undo and redo, copy and paste, and pdf toolbar, add branding and Document signing and many more feature. PDFfiller supports integration with major cloud platforms including Dropbox, Google Drive, One Drive and Box. One of the best and easy to use tool for filing and storing all sort of forms electronically. Allows you to convert pdf files into other formats such as Microsoft word, excel and ppt. 'Send to Sign' feature is a boon to corporates and legal industry.
Some of the advanced feature require a great learning time from the end user. Sometime you would not get expected results while converting a Pdf to word in terms of change in formatting which is difficult to edit. Sometimes the tools is slow while working on large size files.
2019-09-18
IT'S BETTER THAN DOCUSIGN
I like that you can send to other to sign just like docusign. You can also fill in the blanks. You can share the info and even print. Also is not too pricey.
What I don't like is, when I send to multiple signers anyone can sign even on my signature. I wish they'd allow set signatures per person so that folks won't get confused .
2017-11-14
Learning how to use pdffiller
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I especially like the fact that you can create paperless docs and set them up to reuse them as templates. I think it's a great product!
2023-01-22
Only used once and was such a quick fix…
Only used once and was such a quick fix to a time-sensitive problem! Great customer service and user friendly program
2020-10-20
this is amazing, I am a real custoner who cannot be...
this is amazing, I am a real custoner who cannot be bothered to write.a long review. But I can honestly say that this is it! Pay for it, absolutley worth it
2020-06-17
I think is one of the best tools ever
I think is one of the best tools ever, I hav tried other programs and didn't get the same experience. Easy to use and quick turnaround.
2025-04-07
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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