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Launch Contact Resolution: edit PDFs from anywhere

You can manage your documents online and don't spend time on repetitive steps, just using solutions available. Most of them cover your needs for filling and signing documents, but demand that you use a desktop computer only. If you're searching for advanced features to get your paperwork to the next level and access it from all devices, try pdfFiller.

pdfFiller is an online document management platform with an array of built-in editing tools. If you have ever had to edit a document in PDF, sign a PNG scan of a contract, or fill out a form in Word, you'll find this tool extremely useful. Make every document fillable, submit applications, complete forms, sign contracts, and so on.

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Navigate to the pdfFiller website in order to begin working with documents paperless. Browse your device storage for required document to upload and change, or simply create a new one yourself. From now on, you will be able to easily access any editing tool you need in one click.

Use editing tools such as typing text, annotating, blacking out and highlighting. Once a document is completed, download it to your device or save it to the third-party integration cloud. Add images into your PDF and edit its layout. Collaborate with other people to fill out the fields and request an attachment. Add fillable fields and send for signing. Change a page order.

Create a document yourself or upload a form using the next methods:

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Drag and drop a document from your device.

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Upload a document from your cloud storage (Google Drive, Box, Dropbox, One Drive and others).

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Browse the Legal library.

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Open the Enter URL tab and insert the link to your sample.

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Find the form you need from the online library using the search.

Discover pdfFiller to make document processing effortless, and ditch all the repetitive steps. Go paper-free easily, submit forms and sign important contracts within one browser tab.

How to Launch Contact Resolution

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Christopher Emerson

2019-08-15

What do you like best?
I have tried many signing apps and software and this one is by far the best in terms of ease, flexibility and speedy workflow.
What do you dislike?
Maybe it is just something I am not figuring out...but the orange box prompts on some documents get more in the way sometimes than help.
Recommendations to others considering the product:
Keep up the good work!
What problems are you solving with the product? What benefits have you realized?
Signing of all contracts, invoices, and P&Ls. I love the ease of storing documents I most commonly use to transmit has and easy to clients with a simply date update.

5

James C.

2017-11-24

I've used pdffiller almost a year. Works pretty good. Available anywhere. Document storage is good. Login in is easy. Options are many especially what can be done after the document is finished. Time to load documents Too many clicks (four) to get it to print. Can't arrange folders to my liking.

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For pdfFiller’s FAQs

Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.

How can I improve my first contact resolution?

Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.

Why is First Contact Resolution important?

FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.

How do I drive my first call resolution?

Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.

What is the industry standard for first call resolution?

According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.

What is a good FCR rate?

Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.

What is contact resolution?

First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.

How can I improve my call flow?

Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.

Why is Call Flow important?

Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.

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