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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
good program, found it easy to use. I really like the layouts and how user friendly it was. My only concern was the pricing for me, I only needed to use it for a couple of project a month and I found cheaper yearly memberships elsewhere
2016-03-10
This program is awesome. Not only does it solve the problem of not being able to type on pdfs, you can also sign a form that is on your desktop computer on your phone. Amazing.
2016-05-10
Well worth the subsription!
I was a little skeptical about this program initially but I am thankful I gave it a try. It really is worth the minimal amount for a subscription. It is fairly easy to figure out. My one minor issue is how it keeps stacking your changes as recent documents, which again is very minor. I have used this personally, for our church and for work. Let's just say I am getting the best bang for my buck. Thank you for making a good and user friendly product.
2022-06-10
I would like to become more familiar…
I would like to become more familiar with the PDF-filler tools before I provide a final Review but up to now I am happy with the program
Thanks
Chuck
2022-03-14
How often does one get 5 star support?
How often does one get 5 star support?
Unfortunately the answer is not often at all.
But today was different.
I got 5 Star Customer Support from Kara on Team PDFFiller.
More importantly Kara was patient and guided me to work through the problem with my login issue.
Success all the way around.
Happy customer is a loyal customer.
Thank you Kara.
2021-12-01
I like that I don not have to decide…
I like that I don not have to decide how big the text box needs to be, it does it automatically. I use it for work to fill out my time sheets or edit PDF files and it works like a charm.
2021-11-10
Kara was great at explaining and…
Kara was great at explaining and providing me the info I needed to be successful with the platform.. She saved the day.. Thanks Kara..
2021-05-27
Great customer experience with this company. Very responsive to technical questions and billing service cared more about our satisfaction than most companies even though it wasn't to their direct bottom line advantage. Will use them again surely.
2020-06-10
In the middle of a one-time need to fill-in an online PDF form, I apparently signed up for a monthly subscription to PDFfiller, and my ****** account was billed. I contacted the PDFfiller support group, and explained that I had no recurring need for the software, and didn't realise that I had ended up subscribed to it. The support person promptly issued a refund to my account at ******, and cancelled further billing. PDFfiller is a very good organization to deal with, and an honest company. Should a relevant need arise, I wouldn't hesitate to do business with them in the future.
2020-06-02
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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