Generic Complaint Form

What is a Generic complaint form?

A Generic complaint form is a standardized document used to submit complaints or grievances. It is a structured way for individuals to communicate their concerns or dissatisfaction with a product, service, or situation.

What are the types of Generic complaint forms?

There are several types of Generic complaint forms, including:

Customer complaint form
Employee grievance form
Product return form
Service complaint form

How to complete a Generic complaint form

Completing a Generic complaint form is easy and straightforward. Here are some steps to help you fill it out:

01
Provide your personal information, such as name, contact details, and address.
02
Describe the complaint or grievance in detail, including any relevant dates, times, or names of individuals involved.
03
Provide any supporting documentation, such as photos or receipts, if applicable.
04
Sign and date the form to certify the information is accurate.

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Video Tutorial How to Fill Out Generic complaint form

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Questions & answers

Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
Below are a few common customer complaints you can expect your service team to encounter. Long Wait on Hold. Unavailable or Out of Stock Product. Making Customers Repeat Their Problem. Uninterested Service Rep. Poor Product or Service. No First Call Resolution. Lack of Follow Up. New Product or Feature Request.
I feel I must complain to you about… I wish to complain in the strongest terms about… REQUEST FOR ACTION I would like you to investigate this matter, and let me know your decision. I would like a full/partial refund as soon as possible.
Be honest and straightforward Write to the point, and in clear language. Do not include subjective opinions, except to the effect that your expectations were higher - for example, that you would have expected a better service from such a prominent company, or the product to be free of faults.
Put it in writing It is helpful to put your complaint in writing if you can. If this isn't something you feel comfortable doing, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Make sure to write 'complaint' at the top of your letter or email, so there can be no doubt.
In general terms, there are four types of complaints – productive, venting, chronic, and malicious – and four varieties of complainers – aggressive, expressive, passive, and constructive.