Net Promoter Score Form Templates

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What are Net Promoter Score Form Templates?

Net Promoter Score Form Templates are pre-designed forms that businesses use to gather feedback from customers regarding their satisfaction and loyalty towards the company. These templates include specific questions related to the Net Promoter Score (NPS) methodology, which helps businesses measure customer loyalty and identify areas for improvement.

What are the types of Net Promoter Score Form Templates?

There are various types of Net Promoter Score Form Templates available based on the industry and specific needs of businesses. Some common types include:

Customer Satisfaction Survey Template
Product Feedback Form Template
Service Evaluation Form Template
Employee NPS Form Template

How to complete Net Promoter Score Form Templates

Completing Net Promoter Score Form Templates is simple and straightforward. Here are some steps to help you effectively fill out the forms:

01
Start by providing your contact information and any other personal details as required.
02
Answer the NPS-related questions honestly and based on your actual experience with the company.
03
Rate your likelihood to recommend the company on a scale of 0 to 10, following the NPS guidelines.
04
Add any additional comments or feedback that you think would be valuable for the company.
05
Review your responses before submitting the form to ensure accuracy and completeness.

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Video Tutorial How to Fill Out Net Promoter Score Form Templates

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Questions & answers

Net Promoter Score (NPS) surveys gather user feedback and measure how likely users say they are to recommend products and services to friends and colleagues. This data can be used at your organization to determine strategies for adoption and rollout of Microsoft 365 products and services.
The standard NPS question is “how likely are you to recommend us on a scale from 0 to 10,” but you don't need to limit yourself to asking it verbatim. For the open-ended question that follow, there are also different ways to get feedback from your customers.
How to calculate NPS in Excel: Add up the promoters - those who scored 9 and 10. Add up the detractors - those with responses 0 to 6 (included) To calculate the percentage, divide the number of promoters by the total number of responses. Repeat this process for detractors.
NPS survey structure The Net Promoter Score survey consists of a two-part questionnaire. The first part asks your customers to rate – the rating question – your business, product or service on a scale of 0 to 10. The second question is a follow-up, open-ended question as to why the specific score was given.
The NPS Calculation Formula NPS = % promoters - % detractors. For example, if 50% of respondents are Promoters, 10% are Detractors, and 40% are passives, your NPS would be 50-10=40.
An NPS survey is a simple two-part survey that consists of a rating question, and a free response follow-up. NPS, or Net Promoter Score, surveys help you quantify customer loyalty while also providing qualitative feedback to help you improve the customer experience.

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