Net Promoter Score Template Excel

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What is Net promoter score template excel?

The Net Promoter Score Template in Excel is a tool used to measure customer loyalty and satisfaction. It helps businesses track how likely customers are to recommend their products or services to others based on a scale from 0 to 10.

What are the types of Net promoter score template excel?

There are primarily two types of Net Promoter Score Template in Excel: the basic template and the advanced template. The basic template includes standard NPS calculation formulas, while the advanced template offers additional features such as graphical representations and trend analysis.

Basic template

Advanced template

How to complete Net promoter score template excel

Completing the Net Promoter Score Template in Excel is a straightforward process. Start by entering the customer responses to the NPS survey in the designated columns. Then, calculate the NPS score by subtracting the percentage of detractors from the percentage of promoters. Finally, analyze the results and determine actionable steps to improve customer loyalty and satisfaction.

Enter customer responses in designated columns

Calculate NPS score by subtracting percentage of detractors from percentage of promoters

Analyze results and determine actionable steps for improvement

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Video Tutorial How to Fill Out Net promoter score template excel

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Questions & answers

How do you calculate NPS 1 to 5?

To calculate NPS, survey customers and see how likely they are to recommend your business on a scale of 0-10. Organize responses into Detractors (0-6), Passives (7-8), and Promoters (9-10). Then, subtract the percentage of Detractors from the percentage of Promoters to determine your overall Net Promoter Score.

How do I create a Net Promoter Score in excel?

How to calculate NPS in Excel: Add up the promoters - those who scored 9 and 10. Add up the detractors - those with responses 0 to 6 (included) To calculate the percentage, divide the number of promoters by the total number of responses. Repeat this process for detractors.

How do you generate a Net Promoter Score?

How to calculate your Net Promoter Score (NPS) Total % of promoters – total % of detractors = net promoter score. The total % of people who would recommend your brand – the total % of those who wouldn't = your net promoter score. 70% promoters – 10% detractors = 60 is your NPS Score.

How does Microsoft Forms calculate NPS?

The Net Promoter Score formula then gives you the NPS. The score can range from a low of -100 (all Detractors) to a high of 100 (all Promoters). % PROMOTERS – % DETRACTORS = NPS.