Nps Follow-up Questions

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What is NPS follow-up questions?

NPS follow-up questions are additional questions asked to gather more detailed feedback and insights from customers who have already provided a Net Promoter Score (NPS) rating. These questions help in understanding the reasons behind the given score and provide valuable information for improvement.

What are the types of NPS follow-up questions?

There are several types of NPS follow-up questions that can be categorized into different areas such as product/service satisfaction, customer service experience, recommendation likelihood, and overall feedback. Some common types include:

Open-ended questions for detailed comments

Multiple-choice questions for specific feedback

Rating scale questions for quantifiable data

Yes/No questions for quick insights

How to complete NPS follow-up questions

Completing NPS follow-up questions is crucial to gather comprehensive feedback from customers. Follow these steps to effectively complete NPS follow-up questions:

Review the NPS rating provided by the customer

Choose appropriate follow-up questions based on the rating

Use a mix of question types to gather diverse feedback

Encourage customers to provide detailed responses

Thank customers for their feedback and assure them that it will be used to improve

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Questions & answers

How do I follow up on NPS?

Goals to keep in mind while following up on your NPS email Ask for their testimonial questions. Request them to submit product/service reviews. Cross-sell or up-sell any related or complementary products or services. Request a call to know the reasons behind their good score. Gather their quick, candid, and honest feedback.

What is the follow up question for promoters NPS?

NPS follow-up question example for promoters Would you like to tell us what exactly excites you?” It gives the customer appreciation while also learning what works for the satisfied ones. Another example is, “We're happy to know you had a great experience with our services.

How do I follow-up on NPS?

How do you follow up with passive NPS?

To follow up with your NPS passives, remind them of the benefits and value of your product or service and how it solves their problems. Ask them for feedback on what they like and dislike about your product or service and how you can improve it.

What questions should you ask in an NPS?

5 Great NPS Survey Question Examples + Templates What Is a Net Promoter Score Survey? Is NPS a Good Metric? What is the primary reason for your score? What's the one thing we could do to make it better? What could we do to improve your experience? Which features do you use the most?

How do I follow-up with NPS promoters?

NPS follow-up for Promoters: goals and ready-to-use examples Collect a testimonial for your products or services. Get them to review your business or service. Up-sell or cross-sell products that are similar or complementary to what they've bought. Schedule a call to learn what made them give the good score.