HEALTHCARE
How Marshall Orthopaedics saved over $100 daily and streamlined healthcare document workflows with pdfFiller
Client profile
Company
Marshall Orthopaedics
Industry
Healthcare
Size
Small to medium (estimated)
Region
Marshall, Texas
Use Case
Streamlining disability forms and healthcare workflows
Results at a Glance
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Saved over $100 daily in employee time and supplies
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Reduced form filling time from hours to minutes
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Improved patient satisfaction with faster form processing
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Ensured HIPAA compliance for secure document handling
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Freed up staff time for patient care over administrative tasks
The challenge
Marshall Orthopaedics specializes in orthopedic care for musculoskeletal conditions. The clinic struggled with a high volume of disability forms, a critical but time-consuming task.
Dr. Douglas A. Waldman, MD, an orthopedic surgeon described it as a paperwork nightmare. The forms offered minimal space for legible handwriting, and typewriters were no better, complicating the process further. Maintaining records meant sifting through stacks of paper to find prior submissions, wasting valuable time.
This inefficiency strained the clinic's resources, delayed patient care, and negatively impacted patient satisfaction as wait times grew.
Dr. Douglas A. Waldman, MD, an orthopedic surgeon described it as a paperwork nightmare. The forms offered minimal space for legible handwriting, and typewriters were no better, complicating the process further. Maintaining records meant sifting through stacks of paper to find prior submissions, wasting valuable time.
This inefficiency strained the clinic's resources, delayed patient care, and negatively impacted patient satisfaction as wait times grew.
“I was happy to do this for patients, but I simply didn't have 30–60 minutes to fill out each form. It was a true waste of resources to do it that way, and as a surgeon, my time is better spent in patient care, which was often delayed.”Douglas A. Waldman,MD, an orthopedic surgeon at Marshall Orthopaedics
The solution
Marshall Orthopaedics turned to pdfFiller to automate their healthcare document workflows. They started with disability forms but soon expanded to hospital credentialing and business management tasks. pdfFiller's features enabled the clinic to store digital copies of forms, fill out templates quickly with legible fonts, and maintain HIPAA-compliant workflows for secure handling of patient data.
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Digital form filling: Pre-filled templates streamlined disability form completion.
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Cloud storage: Forms were stored digitally for easy access and record-keeping.
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HIPAA-compliant editing: Ensured all documents met healthcare privacy standards.
“The onboarding process was seamless, with staff adapting to pdfFiller's intuitive interface in minutes. pdfFiller is so simple! With its easy interface, you can save forms as well as print them. The time it took to 'get acquainted' was about five minutes total, if you include the coffee break! Dr. Waldman shared. Now we use the platform daily, for essentially all the forms we have to fill out.”Douglas A. Waldman,MD, an orthopedic surgeon at Marshall Orthopaedics
Results
With pdfFiller, Marshall Orthopaedics revolutionized their operations. They now save over $100 daily in employee time and supplies, with form completion times dropping from hours to minutes. This efficiency allowed staff to prioritize patient care over administrative burdens, boosting overall productivity.
““pdfFiller saves us $100 or more each workday when you factor in employee time and supplies,”, Dr. Waldman stated. “The figure is probably higher than that, since the waiting time for patients not yet seen is also diminished, which keeps the patient from being frustrated and just leaving before their visit.””Douglas A. Waldman,MD, an orthopedic surgeon at Marshall Orthopaedics
Patient satisfaction soared as forms were processed faster, reducing wait times and enhancing the clinic's reputation.Our patients are happier since their forms are processed so rapidly, Dr. Waldman noted. They tell their friends that you don't have to wait long at all to see the doctor and that your disability insurance forms are usually filled out accurately, on the spot.
Today, pdfFiller is a vital part of the clinic's operations, helping reduce administrative burdens while improving efficiency and accuracy.
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