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Its great, I am pleased to have this application on my tablet and phone. Need to work out the kinks for the phone. Overall it will do the job! Very appreciative.
2015-07-22
I am delighted that I found this PDF filler own line. I tried Adobe; however, I could not understand how it works. This is simple and easy to use. It is not difficult to drag and drop a file and then begin to fill in the proper document.
2017-02-25
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2017-03-21
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2018-10-10
Maybe I haven't found it, but it would help if there was a way to stop the fillable areas from snapping to each other. I had to figure out work-arounds for a lot of them.
2020-01-06
Was a little cumbersome at first, but was able to figure out on own which says a lot about a computer program minus an instruction booklet. Yeah, I'm a little on the geek side.
2020-01-09
Refund amount was authorized on a…
Refund amount was authorized on a timely matter without hassle. I was not easily able to unsubscribe when accessing my account directly through my google account.
2024-10-04
I used it to copy signatures onto other documents to make signing them easier. I was pleasantly surprised by the quality of the signatures and the ability to manually clean them up easily. I appreciate this service and would recommend it to others.
2024-06-10
it is very good service for those using…
it is very good service for those using PDF frequently. it is good help for those using different operating systems such as Ubuntu.thanks.
2020-05-07
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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How can I improve my call flow?
Minimum On-Hold Times during Calls. Nobody likes being put on hold during calls. Efficient Call Flow Management. Call centers get a lot of calls. Happy Calling Agents. Proper CEM integration. Listening to the Customers.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
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