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4.9/5 Stars.
Not a full 5 because I felt as though there was a bit of deception as far as the subscription process was concerned but my problem was resolved quickly and more importantly EASILY!
As far as PDFfiller as a program, it is EXCELLENT and EASY!!!! No hassle!
2015-09-03
Have been using for 1-2 years. Easy to use, and the functionality continues to improve. A bit more costly than other options, but the convenience is well worth it.
2018-10-24
What do you like best?
Seemless way to fax, edit PDFs, send health claims, business correspondence. I just told my husband yesterday, “have I told you how much I love PDFfiller?” “Yes honey, every time you use it.”
What do you dislike?
Wish I didn’t have to pay extra for receiving faxes.
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Mental health claim editing and faxing, business faxing, editing etc
Seemless way to fax, edit PDFs, send health claims, business correspondence. I just told my husband yesterday, “have I told you how much I love PDFfiller?” “Yes honey, every time you use it.”
What do you dislike?
Wish I didn’t have to pay extra for receiving faxes.
What problems are you solving with the product? What benefits have you realized?
Mental health claim editing and faxing, business faxing, editing etc
2019-05-28
Great PDF editor!
Great!
PDFfiller is easy to use, powerful, and user-friendly. It has all the features I need.
I'd like to see more fonts so I can match the fonts on the PDF page.
2019-03-13
Ease of use is what attracted me to program. I use it to make fillable forms for work (forms already made, need to be made fillable). Is cheaper than Adobe Pro and is better in my view.
2024-07-11
I enjoy the accessibility to a large variety of legal forms without preparing them, but the process is not that easy. For a novice user, it is cumbersome and complicated. There should be a tutorial on how to maneuver the program and all of its features seamlessly.
2021-07-22
I was struggling to change over my pdf…
I was struggling to change over my pdf to filling and this made it very easy. I will always use this site going forward, Thank you!
2021-05-03
I've had pdf filler for some time.
I've had pdf filler for some time.Absolutely love it. Would not be without it.Definitely an A+. Everybody needs it businesses and individuals.
2021-02-26
This is a great program
This is a great program. If i didn't have a similiar program as part of a package, i would have kept it. Definitely recommending to friends looking for a user friendly and affordable program though. Thanks again!
2020-07-14
For pdfFiller’s FAQs
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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