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Distribute Phone Log Feature
The Distribute Phone Log feature transforms how you manage communication within your organization. This tool offers a clear and efficient method for distributing phone logs, ensuring that your team stays informed and connected. Whether you work in sales, customer service, or administration, this feature can streamline your workflow.
Key Features
Easily share phone logs with team members
Secure data transfer to protect sensitive information
Filter logs by date, time, or contact for quick access
Integrate seamlessly with existing CRM systems
Real-time updates to keep everyone aligned
Potential Use Cases and Benefits
Sales teams can track call history to enhance customer relationships
Customer support can resolve issues faster with access to prior interactions
Managers can monitor communication patterns to identify training needs
Organizations can comply with regulations by maintaining clear records
By implementing the Distribute Phone Log feature, you can solve the problem of scattered communication records. This solution centralizes data, saves time on searching for information, and improves accountability across teams. Experience a more organized approach to communication and elevate your team’s productivity.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
What is Outcall?
Outcall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence.
What does ACW mean in a call center?
Average-Talk-Time (ATT) is the average amount of time agents talk to customers. After-Call-Work (ACW) is the average amount of time an agent takes to wrap-up a call. Average Handle Time is the combination of both ATT and ACW.
What is the ACW?
After-call work (ACW) refers to the tasks that a contact center advisor completes after each customer interaction. The tasks that are often involved in ACW, otherwise known as post-call processing, include things like: Logging the contact reason.
What is ACW time?
After-Call-Work (ACW) is the average amount of time an agent takes to wrap-up a call.
How is ACW calculated?
We'll start with the easiest; ACW. This is just a total number of seconds or minutes an agent spends over a period of time in a non-work code after completing a call. ... ATT is a total number of seconds divided by the number of calls taken within a period of time.
How can I improve my ACW?
Logging call notes and summaries.
Assigning and carrying out follow up.
Updating your CRM and/or help desk.
Looking into customer feedback.
How can I increase my talk time in call center?
Record Every Call. ...
Focus on Agent's Training and Coaching. ...
Streamline Agent Workflows and Processes. ...
Go in for a Dedicated Knowledge Base. ...
Upgrade Call Routing with Advanced CX Technology.
Quicken Customer Greetings. ...
Use Robust Contact Center Technology. ...
Use IVR and Chatbots for Improved Customer Experience.
How can I reduce my ACW time?
The importance of quality call text. Train your advisors clearly on what is required in call text, logs or notes. ...
Make it part of the call center induction process. ...
The need for speed. ...
Weed out any bad habits. ...
Manage time classifications. ...
Reuse and recycle. ...
Get feedback. ...
Analyze the Good, the Bad & the Ugly!
How do I lower my ACW?
Put a Customized CRM system in place.
Mentor and Coach Agents to Multitask and use call texts effectively.
Optimize Business Processes.
Gather and Analyse Feedback.
Use a Knowledge Base.
What is SL in BPO?
Service Level is a metric used in customer service to assess its efficiency. It is essentially the rate of service the call center provides to the customer. ... Usually, a service level is the percentage of incoming calls that are answered (live) by an agent within a stipulated frame of time.
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