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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I am using pdffiller for the first time. I works great for me, because I use different computers all the time. I can get on to the website and finish the job.
2015-01-21
I was refunded the automatic annual renewal charge by customer service representative after stating my frustration that I was paying for a service that I no longer needed.
I greatly appreciate being treated how I treat customers! Thanks
2016-07-04
IM IN THE WORST PREDICAMENT AND CANT AFFORD LEGAL HELP. THE ONLY CALMING FACTOR IS FINDING WHAT I NEED ALMOST IMMEDIATELY EVEN HARD TO FIND BRIEFS AND CASES OF SIMILAR NATURE. ALSO IVE LEARNED QUITE OF FEW THINGS WHILE SEARCHING THAT CAUGHT MY EYE, A PLETHERA OF KNOWLEDGE. I THANK YOU, YOU HAVE NO IDEA THE COMFORT IT HAS BROUGHT AND THE FEELING IVE GOTTEN BY DOING THINGS ON MY OWN. MANY PRAISES IN FUTURE ENDEAVORS.
2017-12-28
What do you like best?
I like the erase tool the best. I find PDF Filler to be much easier to use than Adobe.
What do you dislike?
The only thing I would change about PDF filler (or maybe I just haven't figured it out yet) - it doesn't seem to correct the leveling of the sheet if it was scanned in a little crooked.
What problems are you solving with the product? What benefits have you realized?
PDF filler is making my job a lot easier with forms that I use constantly but that are in PDF format and not Word. No one can read my handwriting, so this tool makes everything I do look legible and professional.
I like the erase tool the best. I find PDF Filler to be much easier to use than Adobe.
What do you dislike?
The only thing I would change about PDF filler (or maybe I just haven't figured it out yet) - it doesn't seem to correct the leveling of the sheet if it was scanned in a little crooked.
What problems are you solving with the product? What benefits have you realized?
PDF filler is making my job a lot easier with forms that I use constantly but that are in PDF format and not Word. No one can read my handwriting, so this tool makes everything I do look legible and professional.
2019-10-07
Mam rada jednoduché a přehledné aplikace nad kterými nemusím zbytečně přemýšlet, neboť to většinou vede k tomu, ze úplně ztratím hlavu a prvotní myšlenku, ktera mě tam zavedla. . Takže v jednoduchosti je krása.
2024-04-28
It is quick, easy and set up fast for all staff demographics. The web search is not full of misinformation like many others and now we can progress our membership.
2022-01-12
What do you like best?
Ease of use and can access anywhere I can get internet access
What do you dislike?
I have not had any dislikes at this point
Recommendations to others considering the product:
Cost is low and works perfectly.
What problems are you solving with the product? What benefits have you realized?
Billing and printing issues
2021-10-11
It's very satisfying. Extremely easy to use and edit files! I would definitely recommend this website to anybody that is in need of a Great Editing tool provided by PdfFiller. Great job on this website and I will highly support it.
2021-03-04
I love the product just don't have the need to justify a full subscription. I enjoyed the trial period and had great Customer Service when needed. Very prompt with replies. I would recommend this product.
2020-10-02
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you improve first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
How can I improve my call flow?
Minimum On-Hold Times during Calls. Nobody likes being put on hold during calls. Efficient Call Flow Management. Call centers get a lot of calls. Happy Calling Agents. Proper CEM integration. Listening to the Customers.
How do you make a call flow?
Navigate to the Call Flows page. Click on Add Flow. Click on the Flow to open it and edit its settings. Click on Settings to name the Call Flow and give it an extension. Click on Add Action to add your first feature.
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