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The software in simple & I love it: however the video for how to: tells you what the form is used for; not how your software works. (I think that people already know what the 1099 int is used for)
2015-02-05
it has been easy to navigate.. but the price is still abit steep. I am student and I am using this one time for my paperwork. Hopefully you can have student packages.
2016-03-15
I'm so glad that I found with service. It makes getting paperwork completed without leaving the office. I signed up to use if for free. You only get a couple of free times to use the service. Then you have to pay for your account. I paid for it mainly because I can use it anytime I want to. No Stress of whether or not it's going to work or be correct. It Always Is Both.
2016-07-01
Loving the tool. It would be great if you could add an eye dropper feature so that if I alter text or numbers that are over a color background I can erase the copy fill in the area with the original background color and then revise the copy over the background fill
2018-02-13
its been really difficult for me to use this progrsm but it does work once i get the hang of it. i think it needs to have a few more features that it might actually have i just cant find how to do it
2018-05-20
I love this application. I work extensively with government forms for skilled nursing facilities. So far your program is the best for making the forms look professional and for ease of use!
2018-07-17
Well,I am really surprised at how many different kinds of important forms i can just print from home!..ITS REALLY RESOURCEFUL,THANK YOU SO MUCH FOR THE APP!!!
2023-07-31
I only needed one form to send to my doctor to fill out for medical baseline allowance. Somehow I didn't end up in SDG&E site as their program is free.
2021-11-09
It's been fine so far although this is my first experience with it. I would like to be able to reduce the font size but I can't find where to do this.
2021-08-01
Share Us Contact Resolution Feature
The Share Us Contact Resolution feature simplifies the way you connect with your customers. This tool allows you to efficiently manage customer inquiries and ensure quick resolutions to their issues. With a user-friendly interface and seamless integration, you can enhance your support system effortlessly.
Key Features
Streamlined communication channels for direct customer access
Real-time updates on customer inquiries
Easy tracking of issue resolution progress
Integration with existing customer support platforms
Customizable templates for responses
Potential Use Cases and Benefits
Enhance customer service quality through efficient resolution processes
Improve team collaboration when handling customer inquiries
Reduce response times, leading to increased customer satisfaction
Provide clear communication to customers about their issue status
Support training for new team members with intuitive features
This feature directly addresses common customer service challenges. By improving the way you resolve inquiries, you create a positive experience for your clients. The Share Us Contact Resolution feature not only helps you manage requests but also strengthens your relationship with customers, fostering loyalty and trust. Try it today and experience the difference in customer support.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
What is FCR in customer service?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is FCR rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How is FCR calculated?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
Why is the FCR important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How can I improve my FCR?
Train Your Agents Well. Provide Your Staff With Cutting Edge Tools. Make Customer-Oriented Metrics A Priority. Focus On Frequently Escalated Call Types. Be Clear In Your Communications With Customers. Incentivize FCR Superstars. Get Valuable Agent Feedback.
How is FCR calculated in call center?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
How do you calculate FCR?
Calculating FCR is as simple as taking the total amount of feed consumed by the flock and dividing it by the amount of weight gained or the number of eggs produced. In other words, FCR equals input divided by output.
Video Review on How to Share Us Contact Resolution
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