Ticket Formula Resolution Gratuit
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I had an issue that customer service…
I had an issue that customer service handled quickly and professionally. I was very impressed! I highly recommend working with this company they have excellent customer service.
2020-01-17
Made my life easier by not having to go sign in person. Works very well. I love it
I was able to sign pdf forms anf fill in info + sign using my personal laptop. It eould be awsome if I could use your software to process work related activities.
It is very user friedly. It works fast and it is impressive how it communicates with my laptops. It works really well for my personal use But not for work. I work for Raytheon, and it could be that a firewall is not letting a full integration for using your wonderful software.
I cant use it for work because my company laptop issued to me does not have some software required to process the integration into the work pdf files.
2017-11-17
Great experience!
I was able to get the rental applications done for my house rental.
Super easy to use. Clear instructions, I found enjoyable to use this software. I'm not that good with computers but I was able to use it without much difficulties.
I can't think of anything that I didn't like. I had to take a little more time to find out how to get confirmation of my forms I sent, other than that it was fast and easy.
2017-11-14
PdfFiller has been an extremely convenient tool and service for me and my business. I basically have admin on demand without all the extra machinery of fax, printers, Scanners, etc. I can do it all from my device. I am happy to have found this service.
2024-04-05
Good value for price
When using the offer for roughly 40€ per year, PDF filler is a no-brainer when you need to fill in several forms a year for your household / family (e.g. insurances, real estate, etc.)
2023-10-05
Easy to navigate
Easy to navigate. I didn't have cash to send correspondence to the IRS. This is a great tool for sure. It's more difficult submitting a review though, just saying. Your date feature sucks.
2023-07-23
EASY like 123
having being able to come to this website , find the court document i need , and fill it out all at the same time has been life changing for me lately. i am able to clearly see what's written, understand it more, and also once i'm done implementing my information i can print however many copies i need without leaving home. This makes it a breeze when trying to look for court documents that you need.
2023-06-12
works great special on distance learning for my grade schooler.we are stranded in a 3rd world country and schools are limited because of quarantine.
works great special on distance learning for my grade schooler.we are stranded in a 3rd world country and school supplies are limited because of quarantine.
2020-05-08
Customer Service Is Great
I used this service while at work and as a functional feature it is great, does what one needs it to do. However, as sometimes happens, I needed to charge this to my personal banking account at the time. When I left the company, I contacted their customer services team via their web based chat service and a kind lady named Monica answered my query. She was very helpful, diligent in helping me locate my details, and took her time to reassure me that the service subscription had ended and evening was a-ok. I know if I ever need to use this service I will come back, and part of the reason is because the customer care was absolutely spot on. Would recommend.
2020-04-17
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
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How is ticket resolution calculated?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate.
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What is FCR report?
In accounting, a financial condition report (FCR) is a report on the solvency condition of an insurance company that takes into account both the current financial status, as reflected in the balance sheet, and an assessment of the ability of the company to survive future risk scenarios.
How are repeated calls calculated?
Your Repeat Customer Rate is calculated by dividing your Repeat Customers by your Total Paying Customers. Every store has two types of customers: New Customers and Repeat Customers. Knowing your Repeat Customer Rate will show you what percentage of customers are coming back to your store to shop again.
How is SLA calculated for tickets?
First Response SLAB = The percentage of the number of tickets where the first responses were sent within the SLA divided by the total number of tickets on which the first responses were sent in a selected time period within the filters on the reports.
What is SLA ticket?
A service level agreement (SLA) is a contract between you and your customers that specifies performance measures for support by ticket priority. You can use SLA information, visible in views and tickets, to prioritize the tickets you address. SLAs are available on Professional and Enterprise.
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