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Outstanding you can create your own PDF's or download them and fill them out online and then save them print them e-mail and fax them and even SMS them! you can add a digital copy of your signature so that you can actually receive a pdf as an email or e-fax and sign it and send it back a email, sms, fax etc. and you can do it all from any computer or mobile device
Otstandig!!!!!!
2015-03-11
Customer focused with good features
I find Pdffiller to be one of the better online services of its type. As well as having many features in a fairly easy to use interface, their support is responsive and very customer focused. They offer a full feature short trial (requires credit card details, which some people may find off putting). It's straightforward to cancel. If you're looking to pay for an ongoing service, I recommend pdffiller.
2019-10-02
I just was able to get the best service…
I just was able to get the best service ever from Paul. I found I did not use this service as much as I did in the past, but the automatic renewal of payment had gone through. I contacted CS via Support and received a FULL Refund and cancellation of Auto Pay with in 3 minutes flat. Furthermore, received an email with confirmation of my request!! This is the way to do business!! Thank you for making the refund process painless!
2019-05-16
The overall experience was good, the only thing I would say is to increase the number of signatures from 10 to 100 in the case of signatures for the same document.
2024-08-08
Great App for Teams
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2023-02-09
It worked very well and I appreciate…
It worked very well and I appreciate getting the reports to fill in when they are not available online.
2021-07-20
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2021-04-02
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2021-03-16
working great so far, any difficulties are due to my...
working great so far, any difficulties are due to my lack of knowledge. My only suggestion is to hire one really dumb guy, and make it so its easy for him. Would you like me to send my resume'?
2020-06-18
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
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