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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I have been working with PDF filler for a couple of months now and am very satisfied with both the ease of use and the results. I find PDF filler to be an excellent substitute for other products which are much more expensive.
2014-12-21
It's the easiest pdf editor that I have ever used. I have 27 years experience in the IT Industry & I'll be recommending this one to my commercial customers
2018-09-13
So far, so good. I don't like that it seems to lose its connection frequently and I have lost data a time or two but that may be a function of where/what I work on. Otherwise, fair deal for the price.
2018-10-10
Great Program with pretty much all you need
This is a great program and I'm able to do what I want to so far. The only reason I did not give 5 stars is I think it is a little expensive for the service and it's not really user friendly I would think if you were not pretty computer literate. Outside of those two things...IT GREAT!
2020-01-22
Super good page and it works so well in…
Super good page and it works so well in the phone app as well! This is especially good if you have a Chromebook which you can't download Adobe on. I've filled in so many files without issues definitely recommend.
2022-02-24
a bit pricey but undoubtedly has every feature you could need on one service. The USPS Mail feature is 100% what encouragd my subscription. 10/10 recommend
2021-07-18
Great tool for PDF format
It's good to have it and override feature added on
Smaller storage, clearer version, can override it, often use PDF format due to easier for storage, while others take too much storages
It's not free and commercialize product, so it can be personal use. It has limited features when it's not upgraded to an override version
2021-04-25
It's been great so far. I need to learn how to move around the dashboard quicker. Also, I need to learn how to set up individual folders (if applicable)?
2020-09-18
I wish it was a little easier to type things into my...
I wish it was a little easier to type things into my papers however I am getting the hang of it, I dont like that sometimes I will click in an area and the typing bar doesnt appear where I clicked on, but near the area, sometimes thats in the middle of a line on the page and thats annoying.
2020-05-22
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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