Utilize Us Contact Resolution Gratuit
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Easy and straightforward interface. No trying to figure out how to convert to different formats as it does that for you. Easily editable as well. Great service!!!
2016-02-29
Extremely easy to use, easy to navigate and includes all the necessary tools to hand including signature. I highly recommend this software which is ideally suited for personal use, small business or corporate with highly competitive rates.
2016-12-23
i love it but i have a few things i don't know how to do like if I download a pdf and want to make more space for a word i don't know how to do that. you cant just hit the space bar and move it.
2018-06-30
What do you like best?
Great support team with quick responses.
What do you dislike?
Don't dislike anything at this time. It is user friendly for what I need to complete.
What problems are you solving with the product? What benefits have you realized?
Great tool to add and delete from forms.
Great support team with quick responses.
What do you dislike?
Don't dislike anything at this time. It is user friendly for what I need to complete.
What problems are you solving with the product? What benefits have you realized?
Great tool to add and delete from forms.
2018-01-02
I've been using PDFfiller regularly for over 2 years now, and it works wonderfully. I'm able to upload documents, add fillable lines, and get electronic signatures seamlessly. Customer service is also great - prompt and friendly in attending to any questions or issues. Makes running my business that much easier.
2022-05-05
Support Service:
Support Service:
I reported an issue to support team and the response was automatic and the issue was resolved immediately.
Excellent service and a fantastic support team!!!
10/10 Well done...
2022-03-04
Very quick, efficient and courteous customer service. My elderly mother subscribed to this service and couldn't remember why. I explained the situation via emails with Customer Support and they refunded the annual subscription fee after I verified a few details. I really appreciated their understanding and quick response. Now...I have to go unplug my mom's computer. :-)
2021-07-16
Impressive customer service (LIVE support)
I did not realise that my free trial expired until I got a charge for the month of December. I contacted 'live support' (which popped in in 20 sec) and Thomas was the most helpful I've ever experienced in customer service. He found out I had 2 accounts and when I explained to him that I actually only used the service once, he promptly offered me refund. I did not even expect one because I honestly thought this is another website that makes money by offering a trial and then charge you once trial is finished (which many of us would forget and only cancel when it is too late). But no, refund is already action, and he also cancelled my account as per my request with no fuss! Thomas, thanks for being extremely prompt and helpful! I will surely use this service next time. Thank you!
2020-12-02
I have used PDFfiller and it is a great time saver. By making any form to a can be filled. form online.. Its great to find a form that I need , but its not fillable, this fixs that... Their customer service is great, helped me the fist call..
2020-10-11
Utilize Us Contact Resolution Feature
The Utilize Us Contact Resolution feature streamlines your customer support experience. This tool empowers you to address and resolve customer inquiries efficiently. By implementing this feature, you enhance communication, boost satisfaction, and ultimately improve your brand's reputation.
Key Features
Instant response tracking
Intelligent routing to the right support agents
Real-time chat support integration
Comprehensive inquiry analytics
User-friendly dashboard for monitoring interactions
Potential Use Cases and Benefits
Improve response times to enhance customer satisfaction
Reduce support costs by optimizing agent workload
Identify common issues to inform product development
Increase first contact resolution rates
Foster a proactive customer support approach
This feature addresses common pain points in customer service. You can resolve issues faster, which decreases customer frustration and increases loyalty. The valuable insights provided help you adapt strategies and ultimately create a better experience for your users.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do you calculate FCR?
Calculating FCR is as simple as taking the total amount of feed consumed by the flock and dividing it by the amount of weight gained or the number of eggs produced. In other words, FCR equals input divided by output.
How is FCR calculated in call center?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is FCR in customer service?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is FCR rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
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