First time user needed. I needed to use live chat to find the forms I needed for the IRS.The videos were helpful along with the live chat.I can see other instances when this service will be helpful.Great experience.

Just started using it today and found that it's a capable software. Tends to be slow sometime but that's maybe because of the internet connection. Overall it's good.

I love the ease of completing the forms. I have completed over 30 documents and each one was easy to find in the library once I put the document number in. I love the fact that you can choose which pages you would like to print. Another great feature is it saves each document automatically and you can save the completed document to another device.

I struggled a bit when the form was completed because I failed to see where the "Print" button was located, but a rep from Customer Care (Paul) helped me and I was all set. Looking forward to exploring and using the PDF filler site frequently.

Kara provided great tech assistance and… Kara provided great tech assistance and she was polite, friendly, knowledgeable, and patient. The 4 stars is for Kara. The company on the other hand... not so helpful. They are great at marketing their product but provide very limited and nearly useless resources for helping their subscribers troubleshoot issues and/or educating the consumer on the tools and functions of the product. The company YouTube channel spends about 30 seconds on "how to" and the remainder of the video is promoting the product. Seriously, every single video, watch for yourself. All fluff and no substance.

What do you like best? Easy to use! I don't do tech well, and this is easy! What do you dislike? I'd like to be able to easily add links that are active. What problems are you solving with the product? What benefits have you realized? PDF FILLER gives me the ability to secure my documents and files that I share with clients. I no longer have to worry that people are going to just steal my content and use as their own.