For several years I used this service as I ran an on-line business and felt that the ability to create pdf files, for ordering processes would be of a significant help. I am now retired, but like the ability to modify medical health forms rather than filling them out by hand repeatedly.

For a new customer who has only used this program for a short time, It's a bit confusing to find all the necessary information. I am learning, but it's taken some navigation, and I haven't used the help line, because I don't even know the right questions to ask.

Great editor, Could have some more funcationality but does 90% of what I want to do. Previously purchased another program (Soda PDF) and couldn't get my head around it. PDFfiller is soo much easier to use, with heaps of online help on how to do anything you want to do.

There doesnt seem to be alot of "man in the street" logic to how you explain things. It seems to be written by Code cutters or IT people. Lots of simple things like , I look up how to save a document. You say : Save your document by clicking the 'Save as PDF' button in either the "MyForms" . There is NO such button only a "save as" button. Also Where is the "My Forms" page? is it named as such or .... ????Bascally though, its a great piece of software. You just have to get a REAL human being to rewrite instructions.

So far it has been fairly simple. Am glad to find the form I required and has been pretty simple to fill it out. Will be back to finish as soon as I compile the other information required for the form I am filling out.

The product is very good and it works very nice and it's very easy to comprehend how to use it, but the way you have the purchase setup I feel is very misleading I signed up for the month the month payment and you took a full year out of my account I did not like that that is why I would never recommend your product to anyone want to use because you can really mess up a person and you could be taking money that they could not have to be taken at the time. You need the fix your payment process area or you will lose other customers like myself because I did report it to the Better Business Bureau cuz I did not appreciate that.