When I first signed up, I only wanted a personal account. They system did not provide me with an option to choose, that I could see, between accounts. It automatically signed me up for professional and now I have to jump through a few hoops to cancel the pro and sign up for personal.

I have tested it and every elements concerning my line of work are deeply thought out and very crisp. I had a problem of sending a folder but the solution is in merging the files to create one new file to send. The software is brilliant and less costly than all the competition I have tested.

Easy to use. Helpful Support staff. I sent them a link to a document that I needed added and they had it available within minutes of sending it to them:)

Awesome!! if i could erase letters without distorting the background that would be awesome. i would give 5 stars for that. Otherwise if i could 4.75 I WOULD!!!

Ease of filling the forms. There is one change if you can make will be great... in date of birth column, once you click on it, you have to put the MM/DD/YYYY. If you can allow to override that and just put the year, that will be of help. In my case where my father was born in 1920 and his date of MM/DD is not known, I'm forced to fill it with incorrect information.

I went into your chat hoping to get… I went into your chat hoping to get answers to my inquiries regarding my account and why I couldn't locate what it kept telling me that I should be seeing. Kara was the second chat agent I messaged in this desire to find out what I was doing wrong... which is fine. The first agent was like an operator I assume... finding out what I needed exactly and then transferring me to the right team. Which happened really QUICKLY!! I am NOT used to any online chats actually being able to do anything as fast as this happened today! Much less get an agent that could actually help me... TODAY was the first in a very LOOOONG time! Kara was GREAT!!! She needs a raise and maybe a promotion. Thanks again, Kara!!! KUDOS to Kara!!! The one entity that I HAD dedicated my loyalty to (Best Buy) for over a decade... is now in my rearview mirror!!!! They are atrocious at helping anyone with anything online!!! The store employees have to go through the same phone number we do, so they're worthless! And corporate Best Buy... smh... I won't get ugly here, but just state that they were the final straw that broke the camel's back!! I will NEVER give them any more of my time or money!!! PDF Filler though... has been a nice change!!! Thanks again!!!