I did not like the way my card was charged the $120 initial annual fee. I only wanted to pay by month. That was misleading and I did not appreciate it. If your going to offer the monthly plan, offer it, make the wording more clear. don't try and trick people into the yearly plan and make them go through customer service to get the refund. The reason I give four stars is because (1) the customer service rep was so helpful in getting me my refund back and (2) you have an awesome product. It is really working well for me.

It got the immediate job done but there were a few hiccups. I don't particularly like their way text is displayed in the larger fill-in fields. The form I was filling out was very complicated and required numerous references to a "Remarks" section at the end of the form because there was insufficient space with the numbered questions to put complete answers without overwriting onto the next numbered question. Consequently, the Remarks section was filled necessitating a separate attachment to contain all the remarks. In the remarks section, I cross-referenced to the numbered question for clarity, e.g. "Question 12(b)..." When I viewed the form on the screen the formatting looked fine but when it printed, the "Q" in the word Question was on one line and everything else "question 12(b) was on the next line. I would like to know how to avoid that issue in the future.