I'd rather pay per document. I don't need the subscription and will likely cancel after this transaction. Consider offering a cheap per-page service in the future.

I just needed to do one form, so I chose the one-month subscription. It worked great, but it was not clear when I purchased that ONE month, that I would be setup on further automatic monthly payments, otherwise I would have opted out of that. Now I'm considering filing a formal complaint, unless my $20 renewal fee is credited back to my account ASAP!

To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.

The price should be mentioned up front. You have to pay at the end because the document is important. I'm sure that is intentional. Its a good program so far. I will let you know the final outcome.