To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.

I’m new to PDFfiller. Like the create document feature, although have to search and search for specific forms....Not easy to access. But do find PDFfiller beneficial, useful. Will continue to subscribe to this platform. Great for personal use as well as business use.

PDFfiller has made my drafting so much easier, since I can now easily convert a PDF to a document I can edit rather than having to recreate it from scratch.

Easy to use. I have to STUDY the layout to find what I want. We are not power users of this product. The webinar might help. The pricing you impose presumes that I use a lot of features. I wish you had a price structure to low end users who seek to have a few simple forms filled and signed.