Amazing Customer Service While I was reviewing a couple of unauthorized charges on my PayPal account I noticed they were from PDF filler. Upon further investigation as to what PDF filler is, I realized that this was due to something a professor from a course I had taken last year had required the class to use to complete an assignment. He assured us that though we may need to put in our personal information, the service we were using would be "free". I did not realize that “free” was then turned into a renewable purchase fee. I contacted PDF filler to dispute the charges and explained what had happened. This company responded to my email with genuine kindness within a couple of hours to assist me with providing a refund upon receipt of a response providing verification information. I emailed them the information and again, within a couple of hours, I received a response that I had been refunded the fee. I appreciate how professional, considerate, and amazingly responsive this company has been- the whole process was quick and painless and I will certainly consider using PDF Filler in the future should I need such a service!!

The application itself is amazing.. The application itself is amazing... everything works great... awesome features... easy to use... convenient... BUT... as with all of these services... they threaten you with a ridiculous amount ($96 for the basic annual subscription) if you forget to cancel your membership... and if I pay $96 I want lifetime access to something... or I'm not doing it, period. That's insane. It costs them next to nothing to maintain this website... it's just advertising. Oh, and they come up as a free online editor but then you gotta sign up for the trial and everything else... the hassle never ends. If this place let everyone use it for free they could make a killing on all the advertising they could sell... and everyone would get a free editor... anyway, I digress... enjoy the app!

I signed up for a trial and forgot that… I signed up for a trial and forgot that the annual subscription kicked in a month later. Subsequently, I realised that I have no use for the service/product. PDFfiller was kind and understanding. They responded almost immediately and refunded me without hesitation.